Privacy Policy

Welcome to Express MD Reviews ("Company," "we," "our," or "us"). Your privacy and the security of your information are extremely important to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.expressmdreviews.com, request our services, communicate with us, or otherwise interact with our company.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a quote, schedule a consultation, or submit a form, we may collect:

• Name
• Law firm or company name
• Email address
• Phone number
• Mailing address
• Case information voluntarily provided
• Billing information
• Any other information you choose to provide

Medical Information

As part of providing our medical record review services, clients may provide:

• Medical records
• Billing records
• Imaging reports
• Laboratory reports
• Physician records
• Hospital records
• Insurance documentation
• Other healthcare-related records

These records may contain Protected Health Information (PHI).

Website Information

When you browse our website we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookies and analytics information

2. How We Use Your Information

We use information to:

• Provide medical chronology services
• Prepare narrative summaries
• Create medical billing summaries
• Perform case merit reviews
• Coordinate physician reviews
• Respond to inquiries
• Process payments
• Improve our website
• Communicate regarding projects
• Provide customer support
• Comply with legal obligations
• Detect fraud and unauthorized activity

3. HIPAA and Medical Record Security

Express MD Reviews understands the highly sensitive nature of medical records entrusted to us.

While our services are provided primarily to attorneys, law firms, insurance professionals, and legal support organizations, we implement administrative, physical, and technical safeguards designed to protect confidential medical information consistent with industry best practices and, where applicable, the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

Our security practices include:

• Encrypted transmission of files whenever feasible
• Secure cloud storage
• Role-based access controls
• Confidentiality agreements for staff and contractors
• Secure password policies
• Multi-factor authentication where available
• Limited access based on business need
• Ongoing privacy and security training
• Secure deletion of records when appropriate

We only access medical records necessary to perform the services requested by our clients.

4. Confidentiality

All client information is treated as confidential.

We do not sell, rent, or disclose confidential client information except:

• As necessary to perform requested services
• To authorized physicians or healthcare professionals involved in the project
• To trusted contractors bound by confidentiality obligations
• When required by law or court order
• With client authorization

5. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• SSL encryption
• Secure hosting
• Firewalls
• Access controls
• Password protection
• Routine software updates
• Secure document management practices

Although no method of transmission or storage can be guaranteed to be 100% secure, we continuously work to protect the information entrusted to us.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyze website traffic
• Measure advertising performance
• Improve user experience

You may disable cookies through your browser settings; however, some portions of the website may not function properly.

7. Google Analytics and Advertising

We may use services such as:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Conversion Tracking

These tools help us understand website usage and measure advertising effectiveness. These providers may use cookies or similar technologies consistent with their own privacy policies.

8. Third-Party Services

Our website may utilize trusted third-party providers, including services for:

• Website hosting
• Contact forms
• Secure payment processing
• Email communications
• Customer relationship management (CRM)
• Document management
• Analytics

These providers receive only the information necessary to perform their services and are expected to maintain appropriate security measures.

9. Payment Information

Payments may be processed through secure third-party payment processors. Express MD Reviews does not store complete credit card numbers on our servers.

10. Data Retention

We retain information only as long as necessary to:

• Complete requested services
• Comply with legal obligations
• Resolve disputes
• Maintain business records
• Enforce agreements

Medical records and legal work product are retained according to our internal retention policies and client agreements.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing
• Withdraw consent where applicable

Certain legal and professional obligations may limit our ability to delete records associated with active or completed legal matters.

12. Children's Privacy

Our services are intended for legal professionals and businesses. Our website is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

13. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will become effective upon posting to this page, with the updated effective date shown above.

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

16. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, correct, delete, and limit certain uses of your personal information, subject to applicable exceptions. Express MD Reviews does not sell personal information.

17. International Users

Our services are intended primarily for clients located within the United States. If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.